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Frequently Asked Question

Overview


What is ViewInOne?

ViewInOne is a technology that fundamentally changes how people interact with the web. ViewInOne empowers internet users to View and BROWSE content from virtually anywhere on the Internet and view it in one convenient place. For the first time, users can dictate how they want to view the web instead of allowing websites to dictate what is displayed to them.

 What can I do using ViewInOne?

ViewInOne lets you create a totally personal collection of multiple Web Sites or multiple pages of same site that contain your favorite information on the Web. You can gather personal accounts, family sites, shopping sites, virtually any site you want to visit on the Web. By putting them all in one place you are only one click away from them every time you log on.

Will ViewInOne affect my machine or change any of its settings?

No, using ViewInOne does not require you to download any software or modify your computer's settings to use the ViewInOne service.

Is my information safe on the Internet?

ViewInOne is committed to protecting the safety and confidentiality of our customers' personal information.

Our Web site is protected from outside access by a series of firewalls deployed on every network in our architecture. State-of-the-art intrusion detection technology is used to monitor, in real time, all activity at the ViewInOne.com site.

The ViewInOne.com database is physically protected at a secure third party site, and is monitored by security personnel and under surveillance twenty-four hours a day. We encourage you to review our privacy statements for details on our policies and safeguards.

Will ViewInOne respect my privacy?

ViewInOne is committed to safeguarding our customers' privacy. We will NEVER release your individual information to any third party without your consent. ViewInOne will not send you unsolicited mail using any personal information you have disclosed, unless you have given us your consent to do so, or for administrative purposes relating to your account. For more information, see our privacy policy.

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Managing Your Account / Security

How do I change my personal information and password?

You can access our personal information through the "Modify" link on the upper right of your screen. In Modify Settings, you can update any of your personal information as well as request a new password.

Can someone steal my passwords?

The privacy of our customers is a top priority. Your data is kept behind a firewall for additional security. No employee except for authorized system personnel can access this data center. We do not provide individual information about our customers to third parties, nor do we send unsolicited mail using any personal information you have disclosed, except for administrative purposes relating to your account. We encourage you to review our privacy policy for more details.

Can I remove or update the information associated with an account for which I have a View?

Yes, you will find your external account information under the "Settings" area of the "Modify" section of the site. There, you can view, delete or modify any information that you have entered into ViewInOne to allow us to access and display this window. ViewInOne cannot change a password at an external site for you; you must do that directly with the external site. We will not automatically log you in to the site.

What can I do to further protect my privacy?

We take every precaution to protect your data in our system. But you can take a few steps to help protect yourself as well. Do not share your password with others and do not write it down or store it in a place where others could find and view it. Do not leave your ViewInOne account open and unattended if you are in a public environment like an office or dorm room.

What is ViewInOne doing with my information?

ViewInOne uses your personal information to deliver a highly personal and unique web experience. For example, we might use your zip code to deliver local news and weather. To learn more, please review our privacy policy.

Does ViewInOne support SSL?

ViewInOne does use SSL to encrypt information. In near future we will be using the same.

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Creating / Editing Your ViewInOne

How do I add a View?

You can add a View by using the Register link on tab bar of your ViewInOne. In future you can multiple views in the same account.

How many windows can I add to a View?

Currently, ViewInOne supports up to a maximum of 4 windows per View. This restriction will be relaxed in the future as we better understand your requirements and how best to serve them.

How do I re-arrange the contents in my View?

By clicking the Modify Link, which is found on the ViewInOne Tool Bar and then click Settings, you will be able to edit the layout of your windows.

How can I resize my windows?

You can use the scrollbars for the same.

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Adding Windows to Your View

How can I personalize my ViewInOne?

ViewInOne is entirely personal. You choose the windows that you want to see and display them in the window based on your interests.

What does it mean to "add a window from the web?"

Adding a window means using our technology to navigate to a site from which you want to gather specific content, choosing what you want to view on that site and letting us build a window to it on your ViewInOne.

What if I forget my login information for a window?

For your security, you must click through from the window to the site and use their password retrieval process. Once they send you your password, you will then be able to activate the window.

How do I edit a window?

You can edit a window by using the Modify link on the "top right" part of the display window. The "Modify" allows you to change the window, as well as modify some of the basic window setup information.

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Viewing Your Content

Why can't I see the entire View?

If you have to scroll horizontally to see the entire page, you can do one of two things ... or both:
Change your screen resolution (note: if you have an older machine, your machine may already be set to view as much as possible):

  • Change your screen resolution (We optimize our site for 800x600 resolution. Please note: if you have an older machine, your machine may already be set to view as much as possible):
  • If you are using a Macintosh, go to Control Panels, then select "Monitor". From here, you will be able to change your monitor resolution.

How long should it take to refresh the View?

Typically, your ViewInOne should refresh within a couple seconds and the windows should refresh in less than 30 seconds. These are approximate refresh times, based on average refresh statistics for each site. The actual time is dependent on how many people are using the internet (peak hours can cause congestion across the Web), how many people are using ViewInOne at the same time, and on the destination site itself.

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Technical Questions

Why can't I see the entire View?

If you have to scroll horizontally to see the entire page, you can do one of two things ... or both:

1. Change your screen resolution (note: if you have an older machine, your machine may already be set to view as much as possible):

  • Change your screen resolution (We optimize our site for 800x600 resolution. Please note: if you have an older machine, your machine may already be set to view as much as possible):
  • If you are using a Macintosh, go to Control Panels, then select "Monitor". From here, you will be able to change your monitor resolution.

2. Select [Edit Layout], and choose the single column format.

Why does it take so long for my View to load?

Typically, your ViewInOne should refresh within a couple seconds and the windows should refresh in less than 30 seconds. Please remember that these are approximate refresh times, based on average refresh statistics for each site. The actual time is dependent on network activity, bandwidth availability, and on the destination site itself. Your individual refresh time is also based on the type of modem or internet access you are using.

What are the recommended system requirements?

We recommend:

Internet Explorer 4.0 and above, compatibility with Windows NT / 95 / 98 platforms.

Netscape Navigator 4.0 and above, compatibility on Windows NT / 95 / 98 platforms, Macintosh, and Solaris.

AOL Browser compatibility: 93% of AOL 4.0, 99% of AOL 5.0.

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